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以設備與維修單，接住每一次服務

設備維護型企業面對的不只是客戶名單，還有設備、故障狀況、處理方式與後續收款。工單 CRM 把這些資訊放進可追蹤的單據結構，讓服務人員在接續處理時，不必只依賴零散訊息了解前因後果。

弘政實際維修單介面：以空白表單展示欄位，不公開客戶或設備資料。

基礎資料：客戶、窗口、設備各自建檔

平台提供客戶、廠商、聯絡人、品項、客戶設備與業務人員管理。分開維護基礎資料，有助於讓同一個客戶的多次服務、不同聯絡窗口與設備保持清楚關係，也為進貨、出貨及維修單提供共用資料。

維修單：同時記錄現況與處理情形

維修單表單包含客戶、日期、付款條件、維修情形、聯絡方式與維修地點，並可選擇已建檔設備，或填寫尚未建檔的主機資訊。故障狀況與處理情形分開記錄，方便區分客戶反映的問題與實際完成的服務。

服務型企業的工單流程示意；個別流程與整合依專案配置。

從服務明細延伸到單據核對

品項明細、折扣、含稅設定、稅率、發票號碼與備註集中在同一張維修單中。這讓工作內容與應收金額可以一起確認；保固條款等補充資訊也有固定欄位，而不是散落在聊天紀錄裡。

進貨、出貨與工單分析

平台同時提供進貨單、出貨單、工單儀表板與工單報表入口，讓管理者能沿著單據追查作業。維修單列表可依單號、聯絡人、主機、客戶與狀態篩選，方便回到需要處理的案件。

適用場景與擴充界線

適合通信設備、設施維護與其他以設備服務為主的團隊。多租戶平台可按企業需求配置模組；自動派工、LINE 提醒或跨模組轉單等進階流程應另行確認，不視為每個租戶的預設功能。

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